Camera takes pictures with filters (?)

Discussion in 'Mobile' started by DarkSiennaportalleet479, Dec 25, 2017.

  1. Some of my pictures would have filters on them and I'm not sure how this happened but I'm pretty sure I didn't turn on filters. Has this happened to anybody?
     
    0V3R_K1LL likes this.
  2. Redfin

    Redfin New Member

    Same problem with my Razerphone. It's not an intentional applied filters. It's either a software or hardware issue. I have contacted Razer support and done everything they asked me to do. Software is already up to date and did a factory reset. Problem still there. Now waiting for their reply to have the phone replaced. Pretty disappointed. Only had the phone for a week. Argh.

    Example of the "filtered" shot.
     

    Attached Files:

    Last edited by a moderator: Jan 4, 2018
    0V3R_K1LL likes this.
  3. Yeah that's the same thing with my phone. I checked and it's up to date. I also just got the phone back from getting replaced 2 weeks ago and I'm gonna be really disappointed if I have to get it replaced twice.
     
  4. Redfin

    Redfin New Member

    What was the issue you had for the first replacement? Ya, such a bummer for first time customers.
     
  5. Munsened

    Munsened New Member

    Pretty sure this is software related (Razer camera app). I also have this issue but did not have it prior to the most recent update to the app. Also, I use a different camera app that has much faster shutter speed and have not encountered this issue using when using that app.
     
  6. Redfin

    Redfin New Member

    Strange that Razer support asked me to return for a replacement if that's the case. They should know better. Also I encountered phone reboot during burst shots. It was only like 6-9 shots and suddenly the phone just reboots and the images were lost.

    Which third party camera app is good for Android? I wish there's an IOS Camera+ equivalent in play store.
     
  7. My phone would turn off in the middle of the night even though when I turn it back on it would still have more than 50% battery. It did it 4 times in a two week span so I had it replaced. I think it might be the software update cause before the update, pictures I would take wouldn't do the filter thing.
     
  8. vampirivan666

    vampirivan666 New Member

    it's a crap piece of hardware... sorry, lots of bug and really bad support...
     
  9. Munsened

    Munsened New Member

    There's several that'll work depending on what you're looking for in an app. It seems a lot of people have had great success with the app mentioned here https://insider.razerzone.com/index...e-watch-listen-play.27528/page-26#post-396622
     
  10. Khanger

    Khanger Administrator Staff Member

    I will mention this to our engineers to see if there's a fix coming. I believe there have been a few reports about it.
     
  11. Redfin

    Redfin New Member

    It'll be good to know soon if it's a hardware or software issue that's causing it. Coz it's a pain to have the phone replaced with all the data/apps migration hassle.

    Update:

    Phone was replaced today. Guess what, the problem is still there. Sigh. And now the shutter lag is pretty bad. Caused me to missed quite a few shots. HDR isn't sharp and exposure is way off. Man I dunno what to say... I like the phone a lot but the camera is a real bummer even just for snap shots.
    Really hope there's a genuine fix in the camera app soon. The earlier fix doesn't cut it.
     
    Last edited by a moderator: Jan 4, 2018
    ellectriknight likes this.
  12. ellectriknight

    ellectriknight Active Member

    I'm having the same issue. A long with the continued issue of this permanent zoom whenever using video on the rear and front facing cameras. Already did a factory reset on my 1st Razer, then had it replaced for a new one, new one same issue after troubleshooting, factory reset, camera app update, and that OTA we received some time ago.

    Same.
     
    Last edited by a moderator: Jan 4, 2018
  13. I have the issue too and it is pissing me off.
    Hey Razer, when we're supposed to get an update to fix the bug?

    IMG_20180110_162645.jpg
     
    Dirrtydog likes this.
  14. Dirrtydog

    Dirrtydog New Member

    I also encountered this bug last night - the yellowish filter on a camera photo but only on one picture out of 2 consecutive. Didn't noticed at 1st but stumbled upon it later on.

    Moreover, after a Skype video call which lasted more than an hour, I noticed some..."color inconsistencies" and light reflections: reflective light from my light-spot overlapping my face, and everywhere i moved, it kept reflecting over my face. Imagine my surprise when I saw it in the screenshot I took at that time. And 2nd, during the same Skype session, the friend was displaying in green.. messed up colors. Had to close the call and re-call, the issue not reproducing any more and never since.

    My opinion that these bugs are software bugs not hardware. The camera software is the least optimized piece of software from this device, and I avoid using it because there's no point. Hopefully, when Oreo update will come, the devs will award a lot more attention to the camera software. IMG_20171229_221448.jpg Screenshot_20171205-012918.png IMG_20180110_000436.jpg IMG_20180110_000446.jpg Screenshot_20171205-012923.png
     
    Last edited: Jan 13, 2018
  15. 7heVandal

    7heVandal New Member

    That right there is a dying sensor. It's definitely hardware and not software.
     
  16. quadrakev

    quadrakev New Member

    I've noticed this problem a few times. I think it's just a processing issue.

    [​IMG]
     
  17. Bruce_wayne8887

    Bruce_wayne8887 New Member

    Does it happen with other camera apps? If not its software
     
    soloBlackBeanboard819 likes this.
  18. ellectriknight

    ellectriknight Active Member

    I have those same Sony Hi-Res headphones, in that same color.
     
    Dirrtydog likes this.