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cannot redeem my vote reward

Discussion in 'Razer Arena' started by seng1234, Apr 21, 2017.

  1. seng1234

    seng1234 New Member

    It say this reward cannot be claimed at this time due to the communication issue with razer zvault?? anybody can help??
    Cyber_Cat, JohnsonYap and AllPr0 like this.
  2. Cyber_Cat

    Cyber_Cat New Member

    Just try again some other time, might be a connect problem between your pc and the server. Reward from winning a Vote doesn't expire so take it easy :)
  3. Irenicussss

    Irenicussss Member

    Same problem, since yesterday evening.
  4. AllPr0

    AllPr0 New Member

    Same problem since yesterday
  5. MissSwaggy

    MissSwaggy Active Member

    Same problem here, however its totally fine because it doesn't expire. Just try again a couple of hours later and hope it will be collectable. :D
  6. ThirdDegreePun

    ThirdDegreePun Well-Known Member

    I'd say by the sounds of it it might be a common issue, I have the same problem. Perhaps @Razer|Fowlkin has some info on this?
  7. RΛZΞR | Konayuki

    RΛZΞR | Konayuki New Member Staff Member

    Hi all, we are aware of this issue. It seems to happen for a majority of users at the moment. We are working on fixes and will update you as soon as this has been resolved.

    ARMOR_152 and ThirdDegreePun like this.
  8. Irenicussss

    Irenicussss Member

    Thank you
  9. erato

    erato Active Member

    It happens to me too, I tried to log out and in from zvault but it didn't do a thing.
    Nice to know you are working on it, it looks tied only on winning vote award
  10. If you are working on it, then delete our violation logs after this ...
  11. BrianRevy

    BrianRevy Active Member

    I figured majority of people are having this issue, generally if something isn't working for me, I figure I won't be the only person xD

    And what Violation logs? o_O
  12. Check you Razer Arena profile and you will see violation logs on the right side somewhere
  13. yapmervyn0930

    yapmervyn0930 New Member

    Hey, how well did you finish the 2nd fortnight? :D
  14. tommygunyeah

    tommygunyeah New Member

    I am also still getting this.
  15. BrianRevy

    BrianRevy Active Member

    I started a bit before the 2nd Fortnight started, And I reinstalled Razer Cortex so that all my existing gaming hours would be reseted so I have accumulated 361 Hours alone on League of Legends c; And I have been multi tasking playing other games as well on other computers ^-^
    The 8 Hour of sleep I got never felt soooo amazing, felt like I was in heaven after staying awake gaming since April 7th xD
  16. BrianRevy

    BrianRevy Active Member

    Erm, mine shows that I have 0 Violations so I'm happy with that then xD I thought Razer might've accidentally gave out Violations because of the zVault connection error ;o phew dodged a bullet c;