Official Razer Feedback Survey link!

Discussion in 'General Discussion' started by ThirdDegreePun, Feb 14, 2017.

  1. ThirdDegreePun

    ThirdDegreePun Well-Known Member

    Hey all!

    Min shared this on Facebook earlier today and I noticed no-one had put it here. Given the volume of people here with...erhem...opinions on the matter, this is a great opportunity to give constructive feedback on how Razer Support works and what you think could make it better. I've quoted Min's post below:

    The link is http://rzr.to/customeradvocacy for those scared of expanding quotations :D
     
    Bugix, yobing, imtinan95 and 8 others like this.
  2. ARMOR_152

    ARMOR_152 Active Member

    Props to them for admitting it! It's nice when someone or a company just says sorry and we're trying to fix it rather than ignoring it or passing the blame. :thumbsup::thumbsup:
     
    DieselLag likes this.
  3. razzo161

    razzo161 Member

    Completed, hope we see more focus on customer support in the future.
     
    MarcS1189 likes this.
  4. bmoconno

    bmoconno Well-Known Member

    Thanks, I saw the post on FB but seemed to miss the link to the feedback. It's awesome that they are fessing up to the problem, and hopefully taking action to correct it.
     
  5. ThirdDegreePun

    ThirdDegreePun Well-Known Member

    I'm still really surprised it wasn't shared here! This is where a lot of dedicated fans are, and also a bunch of people who've had negative experiences with support are, although I suppose perhaps maybe he thought they'd be too biased and angry to give constructive criticism?

    Anyway I'm glad to hear there's going to be some improvements and changes starting from now!
     
    Vaypron likes this.
  6. Razer|Technokat

    Razer|Technokat Senior Brand Manager Staff Member

    That is absolutely not the case - I would believe we have been actively managing responses here in comparison to the rest of the social channels that we own. It is a lot more difficult to track Facebook and Twitter responses than it is on Razer Insider.

    To reiterate, while we moderate replies here to ensure Insider stays clutter free, I can assure that we have Team Members following up on support-related posts made here. Feedback is taken in and documented.
    Your best mode of assistance is a direct line to them, where we can safely exchange private information and provide a tracking ID for you to check on updates.

    Thank you for sharing this on Insider - I've pinned this response to the top of this section.
     
    Vaypron and ThirdDegreePun like this.
  7. ThirdDegreePun

    ThirdDegreePun Well-Known Member

    I meant no offence nor did I intent to imply you guys are slack in any way! I know how much attention goes on here especially in comparison to other forums, I was simply surprised that this direct channel for feedback wasn't shared here as well, which I believe is a lot more organised and directed than the many and various posts which have been meticulously combed through over the years :)

    Thanks again guys for all you do!
     
    Vaypron likes this.
  8. Raijin

    Raijin Well-Known Member

    This is another reason I follow Razer. They are willing to listen, to take criticism, to admit their problems, and to improve.
     
  9. Ezreal16

    Ezreal16 New Member

    Hopefully my survey participation helps out.
     
  10. Eiolei

    Eiolei Active Member

    Thanks for the link! I'm really happy that Razer is seeking help among the community.
     
    ThirdDegreePun likes this.
  11. ETitus

    ETitus Active Member

    I went to fill out the survey, only to figure out it was quite short :stuck_out_tongue_winking_eye: Last time I submitted feedback I got pre invited to Insider :D I'm always willing to help out :)
     
    ThirdDegreePun likes this.
  12. nice
     
  13. smiley-face002

    smiley-face002 Active Member

    I expected a quiet long survey, but there where only a few questions. :):):)
     
  14. hottomolie

    hottomolie New Member

    Razer is a good company who cares about their customers, even to the point of having to ask how to improve. For this, I respect Razer.
     
  15. MysticCrit

    MysticCrit New Member

    this is a very good company and they are not rude like others when you ask for help
     
  16. Burgz

    Burgz Well-Known Member

    Usually surveys take a lot longer than a couple of minutes. This one was relatively small and easy to complete.

    Go Razer!
     
  17. warzen91

    warzen91 Active Member

    Easy survey. Hope this helps
     
  18. Flashizz

    Flashizz New Member

    Really good survey, keep it up Razer!
     
  19. trident0911

    trident0911 Member

    thanks for sharing!
     
    ThirdDegreePun likes this.
  20. TheShim

    TheShim New Member

    It would be nice to see a dutch customer support as well, now we have to contact Germany and by phone it works way faster then by email
    or contact from's. So far customer support by phone was great every time, by email it was really slow and harder to make the case.