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Discussion in 'Systems' started by Razer|Gwynbleidd, Nov 5, 2016.
i emailed them about time remaining indicator and got an RMA form. haha.
see .. a windows problem and they ask you to rma .. what company is this ?? next they tell us if you want to login with a different windows account you need to send it in .. ...
Ok... So I've sent Razer some feedback via synapse. I'm praying they take note and implement a quiter mode.
I've had very consistent results with restarting my blade every time after starting up the laptop from it being completely shut down. Not only are the fans quieter after restarting, but my power usage decreases 50%. This has worked every time I've restarted the blade after a cold start. Temporary fix for me, but I hope this gets sorted out by Razer.
We have some progress. Razer Software Support got back to me with the following:
"Thanks for your support on Razer Synapse.
We will pass your feedback on to our developers, and look into adding this in a future update.
Razer Software Team"
Let's hope they can add an additional fan map to the Synapse. I recommend everyone message Razer Synapse team via submiting feedback. The more the number the greater the chances to get this problem sorted.
most of us already did .. and most of us got messages back like yours and then we should rma if we dont like the fan noise ..
apperantly does not work for me .. still stuck at 40% ...
I sent an another email to the support regarding the fan. This one was more "politely" aggressive about the fact that they completely do not care about that issue since the time it has been rizen up.
: No answer since more than a week. They all time give an answer in 24h max ...
Razer is not serious, or the hotline guys doesn't care. "Make products to make Money" That's what they do like all ... after all. :/
RAZER ! you seriously need to change something ! communicate ! ... otherwhise it wont shine a good light on you guys ... as good looking as your laptops are if you dont want to fix serious problems or hear what the community has to say you wont be a good company ..
I just found this neat little trick out too!
When my laptop isn't wigging out on high fans at idle, i usually hover at 7k-9kmW. Heck I can even turn on only the integrated card and do some light indie gaming (on low settings and windowed mode) and still drain a respectable 12k-16kmW. That equates to about 5-5.5 hours of gaming! Pretty sick considering on other laptops I've had, Macs included this usually equated to about 1-3 hours of gaming depending on the model.
I just picked up the Blade and am liking is so far. But, I wish we had more control over the fan. I would love to test undervolting the CPU/Turning down the maximum processor state in the battery settings then completely turning the cooling fan off just to see what the temps would be. I bet the battery life would shoot waaaaaaaay up if we could completely turn off the fans like in the case of Mac Book Pros at idle and light workloads. Additionally, we may find a better balance of cooling to performance ratios that we are comfortable with. I'm sure with a BIOS update they could unlock this to advanced users but then set some hard cooling limits on temps like kick the fans in the standard cool profile when the cpu/gpu reaches around 75C.
A man can dream!
just a side note macbook pros do never turn off their fans they are always running but in a low rpm mode and because of their asymetrical fan design they are silent at those speeds but yea low rpm idle mode would be need -.-... 5-10% speed maybe
Interesting, I always assumed they were off and then ramped up because when putting my ears as close as I could to the exhaust at the monitor, I couldn't hear a thing. Not very scientific I know! I never thought to get a program to check the actual values or anything. In any case, it would be awesome to test how slow we could make the fans spin to get the best battery life we can.
I see they've just announced/released the New Razer blade 2017 with a Kaby Lake + UHD option - Given it looks like the same chassis it will no doubt have the same noisy fans on idle - Razer - it's been > 3 months since this issue was identified, ACKNOWLEDGE AND RESOLVE
I can't believe that this thread has more views and replies than the sticky announce of the Stealth in this forum, and yet there is not a single official reply after all this time.
More than the noise of the fans I'm bothered by the lack of feedback from Razer, a company that prides itself on its community engagement.
There may or may not be valid reasons that the fans need to be running as fast as they are, but the point is that people are bothered by it, and have received contradicting and piecemeal replies from customer support, leading them to try and resolve the issue themselves with hacks like NBFC - potentially causing even more unintended issues with their systems as a result. No many are prepared to RMA their Blades because, even when Customer Support suggests they do, they don't believe it will actually solve their issues given the lack of satisfactory communication.
Razer has built a brand around dedicated, detail-obsessed costumers, that know and care about every aspect of the hardware they pay a premium for. I understand that an outfit like Razer can't yet maintain the level of QA and manufacturing precision than a company like Apple can afford. The one thing that it is completely in their grasp is the ability to listen, understand and engage with their customers when issues like this arise. Right now, they are falling short.
You would think, especially with an updated blade released, that the late 2016 model would actually have the issues with it resolved?
its a software issue we alreade have proven that .. they didnt bring out a softwarefix last days whatever .. so this blade will have the exact same issue .. the only thing they changes is the cpu .. even the freaking not light up fn keys arent updated ...
Exactly, so they have had the time to fix it. I feel as though we, the customers, are being seriously ignored here, which is not good business practice. If Razer don't respond, at the end of my blade's lifespan, how can they expect me to buy another one with the likes of Apple's customer service in the same price bracket?
yea .. bringing a new laptop wont help us .. ( i doubt the wont exchange a i76700 model for the 7700 model ... ) i also dont think that the new one will have better fan curves ( its the same .. they only changed the cpu ... ) unless they release a fix next days saying ahh the new models ship with the fix preinstalled .. you guys can download the fix here ... .. it sucks right now ... i cant work with my study group or code... when the left fan is spinning like a turbine .. also already tried to reverse engineer the ec firmware but i am not able to get any good infos out of the firmware file -.-
Well I've sent mine in to be fixed. Last time I ever buy or recommend a Razer product. Which is unfortunate.
If you guys legitimately want a response go post on Reddit and Twitter about how they haven't commented yet. Last time a mod posted in this thread was because I posted on Reddit how they deleted another thread, and their post was just to justify the deletion IIRC I'd go back to check but for some reason Razer's forum takes two minutes to load a page and sometimes just gives up and returns to the Insider home page.
if you get it back let us know if the left fan is still running louder than the right one..
I can't understand why they don't take more care building the new version. We don't know if it will have the fan issue as replacing the CPU needs also some other engineering to be done. But still... what are they thinking to not fix the alternate key functions? Why are the touchpad buttons not upgraded?
Btw. the new version costs 150€ more.
Such a shame, I really loved my old Blade and while I'm getting used to the Aero I'm still hoping some day they will drop a perfect Blade (like the 2015 model) at my doorstep.
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