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Razer Synapse 2.0 on macOS High Sierra issue

Discussion in 'Razer Synapse' started by RADIUMU92-SSBPLASMA, Feb 7, 2018.

  1. Bosuil

    Bosuil New Member

    Wy does Razer not adres this issue?
  2. msymms

    msymms New Member

    I guess Mac users are not a market they target fully. Seems more like an afterthought. I just have to get my system up so I can uninstall.
  3. franctastic

    franctastic Member

    I haven't been able to use Synapse in three weeks

  4. franctastic

    franctastic Member

    deletes the files plist, with Terminal, from recovery mode



    Last edited: Feb 27, 2018
  5. sebastar

    sebastar New Member

    which version of high sierra did you have?
    anyone tried on the newer version 10.13.3 ?
  6. franctastic

    franctastic Member

    I use the version macOS High Sierra 10.13.4 beta 3 (17E160e)

    Last edited: Feb 28, 2018
  7. franctastic

    franctastic Member

    how much time wasted with Razer...

    Because of the problems I have with not being able to use the buttons on my beloved mouse "Razer Naga Epic Chroma", I have looked for an alternative while Synapse does not work on macOS High Sierra.
    I installed software to replace Synapse: SteerMouse


    What's SteerMouse?
    SteerMouse is a utility that lets you freely customize buttons, wheels and cursor speed. Both USB and Bluetooth mice are supported, no matter whether the mouse is designed for Windows or Mac.

    Obviously, there's a problem with the driver:


    This may be due to the following driver If your mouse does not work.
    Please contact the manufacturer how to uninstall it.


    I request help from Razer developers

    Last edited: Mar 1, 2018
  8. franctastic

    franctastic Member

    I have written to the developers and I suppose they will answer me.

    I'll let you know if there are any news.

  9. Thanks franctastic. From the beginning it has been a hell. In my case I have the macOs High Sierra Version beta (17E160e).
    The computer was hanging randomly, something unusual in macOS. Until I've realized that is Razer the problem, I lost a week trying to find what's going on. Yesterday I discovered, and finally, I uninstalled the botched driver. Razer, are your programmers qualified for macOs?
    If you do not answer, is it because you do not want or because you have become deaf?
  10. franctastic

    franctastic Member

    do not have a good answer for Mac users
    do not have a good solution for Mac users

    The last update of Synapse v.1.82 was over 1 month ago, 31 Jan 2018

    Razer must have fired all Mac developers...

    Last edited: Mar 4, 2018
  11. franctastic

    franctastic Member

    Apple Releases macOS High Sierra 10.13.4 Beta 4

    everything remains the same

    next week, it won't be Beta anymore...


    Last edited: Mar 5, 2018
  12. Fear to install any new botched driver Razer on Mac. I prefer to this people say: "Gentlemen, we no longer support for Mac, because we only know programming for windows", so we are clear to everyone and would be more respectful for the users.
  13. franctastic

    franctastic Member

    developers have abandoned the SYNAPSE project for Mac?


  14. franctastic

    franctastic Member

    Razer developers, have abandoned Mac users?
    I haven't been able to use Synapse in the last 40 days...

    should I give my Razer devices to a Windows user?
    Last edited: Mar 9, 2018
  15. RazerThe_Fiend

    RazerThe_Fiend Well-Known Member Staff Member

    Hi everyone,

    Just want to jump in and say that Synapse 2 for Mac will remain fully supported with the final release versions of MacOS for the foreseeable future. However, please note that we do not test with or support any beta / pre-release versions of any OS (may it be Mac or Windows).

  16. franctastic

    franctastic Member

    With the stable version macOS High Sierra 10.13.3, the latest version 1.82 already had a lot of bugs, problems and crashes.
    I have 30 emails with Razer support that prove it.

  17. franctastic

    franctastic Member

    Dec 27, 2017 - SYNAPSE 1.81

    for 1 month, until SYNAPSE is updated to version 1.82 - 1 Jan 2018

    and with the update of SYNAPSE to version 1.82, the problems were greater.
    In order to work with the Mac, I had to uninstall SYNAPSE and I couldn't reinstall it because if I install it, the Mac won't boot....


  18. franctastic

    franctastic Member

    Are you a full-time Mac user?
    because if it's not, he can't judge judiciously

  19. franctastic

    franctastic Member

    With the last update (now) of macOS High Sierra, the problems continue, I still can't use SYNAPSE.

    I've activated the Razer processes I've disabled with Lingon.


    a disaster!

    iMac is going crazy!!!

    I have not been able to use SYNAPSE for 45 days.

    I manage to stop it, momentarily, with a APP that I have created, which closes all Razer processes.

    By pressing the key that repeats itself, when you know what it is, the bug stops.

    Last edited: Mar 13, 2018 at 12:33 AM
  20. franctastic

    franctastic Member

    I have sent pertinent information to the developers with whom I am in contact by email

    1. Go to “Utilities” under the “Go” menu on the top of your screen
    2. Open the “Console” utility
    3. Locate the system.log file on the left hand side of the window and click on it to highlight it
    4. Once highlighted click “File” on the top of the screen and then “Save copy as”
    5. Name the file System, and save it to a place where you can easily find it, and click “Save”
    6. Back in the “Console” window, locate the Install.log file (there may be more than one) on the left hand side of the window and click on it to highlight it
    7. Once highlighted click “File” on the top of the screen and then “Save copy as”
    8. Name the file install, and save it to a place where you can easily find it, and click “Save”
    9. Note: there may be more than one Install.log file. If so please repeat steps 6-8 but add numbers to the end of the file names. IE: Install1, Install2, Install3, etc