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Redeem multiple rewards at once?

Discussion in 'Razer zVault' started by Wizerzak, Sep 9, 2017.

  1. Wizzerzak

    Wizzerzak New Member

    Hi, I nearly have enough zsilver to redeem the DA:E and the mouse pouch, I was wondering if it's possible to redeem both of these in the same transaction to save on shipping costs?
     
  2. TreadLife

    TreadLife Active Member

    No, with the current store rules you cannot get two zSilver redemptions in one order. Main reason being, that only one voucher or coupon code can be applied to one cart/order at a time.
    This restriction has even surprised their own email customer service reps, who didn't seem to expect it. Despite lots of time and multiple of them passing the issue around, they could not find a workaround or way to bypass it.
     
    elrazumes likes this.
  3. Wizzerzak

    Wizzerzak New Member

    Okay, thanks for the information. That kinda sucks, but I went ahead and bought the DA anyway (£10 shipping to the UK). Unfortunately this means the mouse pouch is barely worth redeeming as it'll only be a £3 discount compared to buying it on the Razer Store (it seems even if you add £100s worth of gear, a zSilver discount code will mean you still pay shipping regardless).
     
  4. Hucast

    Hucast Well-Known Member

    I got the below from another thread. The mouse pouch is cheaper then the Bungee. Of course its from different areas if that factors into it.
     
  5. Wizzerzak

    Wizzerzak New Member

    Hmm okay, well it's a few days before I have enough points to afford the mouse pouch, but it'd be good to get a definitive answer from Razer before I press redeem and 'waste' 19000 points on just a £3 discount (if it turns out I would have to pay shipping).
     
  6. Hucast

    Hucast Well-Known Member

    True, you could even poke around in that thread if you want while you're waiting and see what you can fish up. There might even be other users from Britannia who have redeemed stuff off of the zsilver store. I hope you get a definitive answer either way!
     
    Last edited: Sep 9, 2017
  7. DewiMcCar

    DewiMcCar New Member

    Hi guys, I am confused by this also, The bungee is the only thing I have got so far and I'm not sure why some get charged shipping and some don't. Maybe if you have a Razor Store in your Country (in Canada we do) or not is the deciding factor. All I know is that the Bungee never cost me anything but zSilver.
     
  8. BVEKTOR

    BVEKTOR New Member

    To Hungary the shipping is 30€ I think and the Bungee is like 25€. I would love to get a Firefly for free but 30€ (60 to buy) is still a lot for me for mousepad (especially because I have Goliathus that I bought for 10€).
    And to buy two little things and pay 60€ shipping, nonono.
     
  9. TreadLife

    TreadLife Active Member

    I live less than 50 miles from a Razer store and they charged me shipping and tax on the famed mug.
    Though, it did come straight from China, and not from any of their stores.

    In the zSilver terms it states that we are responsible for any shipping and handling cost. Wouldn't be surprised if they added the tax bit now, too. Though I made note that it sure wasn't there when I redeemed.
     
    Last edited: Sep 11, 2017
    Hucast likes this.
  10. Hucast

    Hucast Well-Known Member

    You shoulda put that up as a "Buy it now" on ebay for $500.00 and make a nice little piece of change for yourself. Actually, I take that back, you don't want that "chump" change. Hold on to it for a long time it's only going to go up in value. Then put it up on ebay! You'll be in the money by that point! Unless you're rich already, then hold onto it forever!

    And who says Razer ain't paying for playing? They maybe outta stock from time to time, but Razer always pays out in the end!
     
    Last edited: Sep 11, 2017
  11. TreadLife

    TreadLife Active Member

    Sure not rich, but I opened it the second day I got it, anyway. Not a big fan of that ebay game, though I can see the appeal. Figure it's lost most of that value, but not all if they never make more.
    It's the most glowy and showy Chroma item I have so far, but it still has consistent bugs with Synapse maintaining the profile it's set to. Second class customer set to the back burner!

    Actually, I need to reply to support emails to see if I can help them fix it ...
     
  12. Wizzerzak

    Wizzerzak New Member

    An update on this after I sent a ticket to Razer asking them to confirm:

    "
    Customer Service

    Hi!

    Thanks for contacting us. Prevailing shipping and tax/handling charges will apply for all items redeemed through zSilver. The free shipping tiers listed on
    RazerStore.com will not be applicable for full-priced products listed on our zSilver rewards catalog.

    A flat fee shipping of £10 will be applicable for items like, Razer Mouse Pouch. It is not possible to stack voucher codes on RazerStore.com and we're sorry about that.

    Hope this clarifies.


    Best Regards,
    zVault Customer Support Team
    "