Robin Warranty Support Has Ended

Discussion in 'Announcements' started by Razer|Khanger, Aug 1, 2017.

  1. Khanger

    Khanger Administrator Staff Member

    Rebels, we’ve shut down support for Robin. You won’t be able to reach us by phone or chat anymore, but any outstanding RMA tickets will be handled via email. Remember, you can still refer to our self-help section at http://help.nextbit.com, or get help from other Robin users here.
     
    ChoonSeng5025 likes this.
  2. MaximumBunny

    MaximumBunny Active Member

    As long as there's proof of ownership, they probably can get some type of special discount/promo on the new Razer phone at least as a consolation. :)
     
  3. kakony_no_id

    kakony_no_id New Member

    I have an open ticket since june... I'm getting no answer thru email. Can you please check?

    Ticket #33668

    Thanks,

    J.-
     
  4. NextbitFan

    NextbitFan New Member

    I need the email to contact Nextbit!
    I can't find it anywhere!
    Thanks
     
  5. Mar-VellJones_no_id

    Mar-VellJones_no_id New Member

    I know it's kind of stupid and a long shot but here's a wishlist if anyone's listening. For features if any future updates actually happen:

    1) Enabling OTG support would be great since the cloud feature is dead or dying.
    2) A way to control the back blinking lights under the cloud symbol. Either for notifications or just fun.
    3) Android O

    I know and appreciate that none of the above are planned and may not be probable. I just figured I'd throw it out there. Thanks to anyone on the team who bothers to read it.
     
  6. Mukul_no_id

    Mukul_no_id New Member

    My phone has
    My phone has a charging issue , the charging cable working only sometimes please help me
     
  7. Nicks_Jambuzz

    Nicks_Jambuzz New Member

    Try to use it with standard fast charger...
     
  8. Hello, I am looking to buy Nextbit robin, this week, will it receive the android oreo update?
     
  9. pkarthik0123

    pkarthik0123 New Member

    Anyone out there, is there Google Play protect in your phone? It is supposed to be protecting our device from malware. Please let me know if there is a way to get it.
    https://www.android.com/play-protect/
     
  10. MarVellJones

    MarVellJones New Member

    Go to the Playstore, Settings, tap on Play Store version. If it hasn't done it already by the time you read this it will download an update which includes Google Play Protect.
     
  11. I just received my replacement robin about two months ago, caused by wifi and hotspot that can not work. But now my replacement robin top speaker suddenly can not work. I've tried to do the factory reset and then the top speakers can work again but only briefly with a less normal sound and then no longer work until now. Is there a solution to be resolve this issue?
     
  12. Hello, My nextbit robin suddenly got shut when it was charging. It's cloud feature was on and 4 lights on back panel were flickering for 24 hrs b4 this happened . Now despite keeping it for charging for several times(while charging the bottom light doesn't glow too) , it's still all in vain. It's looking completely dead . I tried the 20 sec volume plus power button hold trick but that's not helping either. Can anyone put a light on what is this and what should I do ?
     
  13. Hello, can u pls check my doubt which I've just posted ? It seems as if you might know something just what is needed.
     
  14. MaximumBunny

    MaximumBunny Active Member

    I know nothing. You'll need to pick up a new phone since the Robin is now legacy. :stuck_out_tongue_winking_eye:
     
  15. SamP_no_id

    SamP_no_id New Member

    Hi,

    I am Robin user since 3 months only.. And my phone's screen has got unresponsive since last 15 days now. I have tried factory reset but still no response. I have tried to mail the support, but every time I get auto generated mail response saying every query will be supported by mail only.
    Can you please help me reach out to correct point where I can get some help with Service Centre Address / Number, or email or site anything.
    Thanks is Advance.
     
  16. GooogleStudios

    GooogleStudios New Member

    Yeah, uh, I have a problem with that. I had a support ticket that was started before August 1st, and I got shipped a replacement because my Robin had a backlight issue. The replacement had the same problem out of the box. I tried to reply to that thread, but it had closed. Is there any change that you still have RMA purposed Robins in stock that I could get mine switched out for?
     
  17. SamP_no_id

    SamP_no_id New Member

    Hi,

    I am Robin user since 3 months only.. And my phone's screen has got unresponsive since last 15 days now. I have tried factory reset but still no response. I have tried to mail the support, but every time I get auto generated mail response saying every query will be supported by mail only.
    Can you please help me reach out to correct point where I can get some help with Service Centre Address / Number, or email or site anything.
    Thanks is Advance.
     
  18. GooogleStudios

    GooogleStudios New Member

    Afraid they won't help you there. I've been a Robin user since December of last year and have had two replacements since then.
     
  19. Emily K_no_id

    Emily K_no_id New Member

    Hi, My charger doesn’t work anymore (both ends of cord have become lose), so I was going to buy another one online from the online store, however it says all chargers are sold out and there’s nowhere I can go onto a waitlist. How can I purchase a new charger please?
     
  20. GooogleStudios

    GooogleStudios New Member

    I use two other alternatives for the charging cable. Both aren't a flat style, I'm sorry to say. I do use a really nice belkin cable that I got for about $20 at Walmart. This cable is 6 feet long, and has a USB A port at the other end. The other cable I use is the Nonda braided cable. This has a 90 degree USB A end, so if you need it for tight spaces like your car, this would make a great replacement.

    I linked the Belkin cable to Amazon because it is going for $10 right there.